> ## Documentation Index
> Fetch the complete documentation index at: https://chat4data.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions for the most common Chat4Data problems — 'something went wrong' errors, extension crashes, and websites that don't scrape correctly. Step-by-step fixes included.

## "Something went wrong" error

This error typically occurs when the AI model is experiencing high demand. Here are quick fixes that resolve 80% of cases:

<Steps>
  <Step title="Re-analyze">
    Tell the AI to try again: type `"Retry"` or click the Retry button. This resolves the issue most of the time.
  </Step>

  <Step title="Refresh the page">
    Reload the website you're scraping and start the extraction again.
  </Step>

  <Step title="Check your connection">
    Make sure your internet connection is stable. A dropped connection can cause mid-session failures.
  </Step>

  <Step title="Restart the extension">
    Toggle Chat4Data off and back on from the Chrome extensions menu, then try again.
  </Step>
</Steps>

<Note>
  Most issues are resolved by step 1 or 2. If you're still stuck after all four steps, contact [support@chat4data.ai](mailto:support@chat4data.ai) — our team responds within one working day.
</Note>

***

## Plugin crashes or errors display incorrectly

These issues were addressed in **v3.0.2** (April 29, 2026). Make sure your extension is up to date by checking the Chrome Web Store for the latest version.

***

## A website isn't scraping correctly

Some websites have unusual structures that need custom tuning. Steps to try:

1. Ask Chat4Data to re-analyze: `"Re-analyze this page"`
2. Give it more specific instructions: `"Focus only on the product listing grid"`
3. If the problem persists, report the website to [support@chat4data.ai](mailto:support@chat4data.ai) and include the URL. We tune our system for specific sites on request.